Contact Center Consultant with ABA Bank

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Contact Center Consultant 468

Job Type	Full Time
Job Function	Accounting
Position Level	Junior Executive
Year of Experience	< 2 years
Qualification	Bachelor's Degree
Preferred Gender	Any Gender
Age	18 - 50 year old
Working Day	5-day work/week
Working Hour	Office Hour
Location	Phnom Penh
Contract Duration
Posted Date	26 Apr 2024

Salary Offered

 Respond customer’s calls and messages (through social media channels, emails and the Bank’s website) by following given standard script and customer service standard of ABA Bank.
 Ensure service level or service turnaround time of messages (social media channels, emails and Bank’s website) is achieved.
 Handle and resolve customer issues/complaints and/or identify and escalate priority issues/complaints to the right key person in-charge.
 Conduct complaint registration into system in timely and accurate manner.
 Provide customers with product and service consultations, specifications, terms and conditions with prepared sales script in order to achieve sales referral target.
 Act as a focal point to refer banking products to related teams for further cross-selling and achieve sales target.
 Complete call logs and prepare call reports on the timely manner.
 Contact businesses or private individuals by phone to survey about the service provided by ABA Bank.
 Keep up to date with ABA’s products suite and marketing campaigns to ensure superior product knowledge.
 Handle tasks assigned by Line Manager.

Job Requirement

• Bachelor’s degree in Professional Communication, Finance and Banking, Accounting or any relevant field.
• Less than one year of working experiences in relevant field.
• Ability to use and communicate via social medias with professional writing style.
• Good listening, sales, customer services, communication, negotiation, problem solving, teamwork and interpersonal skills.
• Excellent product knowledge of financial services.
• Practical knowledge of banking operations, rules and regulations, and operational risks.
• Good flexibility, critical thinking and relationship management skills.
• Ability to use and communicate in both Khmer and English (Chinese is a plus).
• Microsoft Office and Bank’s software.
• Strong dedication to accuracy and efficiency.

Company Profile

Company Name	ABA Bank
Industry	Banking-Finance-Investment
Location	148 Preah Sihanouk Blvd, Sangkat Boeung Keng Kang I, Khan Boeung Keng Kang, Phnom Penh, Cambodia,Phnom Penh
Contact Person	HR Department
Contact Number	098 630 108
Contact Email	recruitment@ababank.com